SHIPPING INSURANCE
Protecting your goods against loss, theft, or damage during transit.
FULL-VALUE COVERAGE
Comprehensive protection for high-value, fragile, or critical shipments.
FAST CLAIMS PROCESSING
Simple claims, quick resolution, and transparent pricing — no hidden fees.
Shipment cancellations & refunds
Customer satisfaction is important to us. This policy explains how refunds, shipment claims, cancellations, and returns are handled for our logistics and cargo transportation services.
Eligible for cancellation
When refunds are and aren't approved
Refunds may be approved for
Operational errors on our end, duplicate payments, incorrect billing, or lost shipments verified through investigation.
Refunds may not be approved for
Customs delays, weather or government actions, incorrect recipient details, restricted items, or minor delays beyond our control.
Processing time
5–10 business days for card payments, 3–7 business days for bank transfers, depending on your financial institution.
Filing a claim
Contact Us
Reach out immediately with your tracking number and a description of the issue.
Submit Evidence
Provide photos or videos of damage, and proof of value or invoice if applicable.
Investigation
Submit within 7 days (damaged) or 14 days (lost) of expected delivery. Claims are investigated before compensation.
Returned shipments & customs duties
Shipments may be returned if the recipient refuses delivery, delivery information was incorrect, customs clearance fails, or delivery attempts are unsuccessful. Additional return shipping fees may apply and are the sender's responsibility unless the return resulted from our error. International shipments may be subject to customs duties and import regulations, which are the customer's or recipient's responsibility unless otherwise agreed. We do not refund for customs-related delays, seizures, or denied entries caused by prohibited or undocumented goods.
Non-refundable services
Got Questions?We've Got Answers
Everything you need to know about shipping insurance, from coverage basics to filing a claim.