Terms and Conditions

1. About this agreement

1.1 About

This agreement (“Terms”) governs your access to and use of IntlCargopost's shipping, tracking, and logistics services, including our website, tracking portal, and any related online or offline components (together, the “Services”).

1.2 Contracting parties

This agreement is effective between you, herein referred to as the (“Customer”, “Sender”, or “Recipient” depending on your role in a shipment), and IntlCargopost Transport Inc., Douala, Cameroon (“IntlCargopost”, “we”, “us”, or “our”), herein referred to as the (“Service Provider”).

1.3 Relationship of the parties

The parties are independent contractors. This agreement does not create a partnership, franchise, joint venture, agency, fiduciary, or employment relationship between the parties. Where a third-party airline, shipping line, road haulier, or rail operator (a “Carrier”) is engaged to move a shipment, that Carrier acts as an independent contractor and not as our agent or employee.

1.4 Acceptance

You accept this agreement by booking a shipment with us, paying for our Services, creating a tracking session, or otherwise using the Services. If you are accepting on behalf of a business, you confirm that you have authority to bind that business to these Terms.

1.5 Version

This agreement is effective from the date of the Customer's last acceptance of its current version.

1.6 Update

We may revise these Terms from time to time, as described in Section 13.3. It was last updated on July 11, 2026.

2. Bookings & shipments

2.1 Creating a booking

A shipment is booked once we have recorded the sender and recipient details, the goods description, and issued a tracking code. Freight charges are calculated from the weight, dimensions, declared value, mode of transport, and route supplied at booking.

2.2 Accuracy of information

You are responsible for the accuracy of all information provided at booking, including recipient contact details, delivery address, goods description, and declared value. We are not liable for delivery failures, delays, or losses caused by inaccurate or incomplete information you provided.

2.3 Acceptance of goods

We reserve the right to inspect, weigh, and re-measure any shipment before acceptance, and to refuse any shipment that we reasonably believe is mis-declared, unsafe, or contains prohibited or restricted items.

2.4 Prohibited & restricted items

You may not tender for shipment any item that is illegal, hazardous, perishable without prior arrangement, or restricted under the laws of the origin or destination country, including but not limited to firearms and ammunition, narcotics, counterfeit goods, live animals (without prior written agreement), and flammable, corrosive, or explosive materials. Items found to violate this section may be seized, returned at your cost, or reported to the relevant authorities, and are excluded from any compensation under Section 6 or our Refund and Returns Policy.

3. Use of the services

3.1 Tracking portal access

Recipients may look up a shipment using its tracking code and a one-time PIN sent by email. This creates a trusted-device session that lets you view shipment status, goods, and delivery history without re-entering the PIN on the same device for a limited period.

3.2 Account & PIN security

You are responsible for keeping your tracking code and PIN confidential. We are not liable for any disclosure of shipment information that results from a tracking code or PIN being shared or compromised on your end.

3.3 Acceptable use

You agree not to misuse the Services, including by attempting to access another customer's shipment data, interfering with the operation of the tracking portal, or using the Services for any unlawful purpose. We may suspend access where we reasonably believe these Terms have been violated.

4. Fees & payment

4.1 Freight charges

Freight charges are quoted at booking based on the information you provide. If the actual weight or dimensions differ materially from what was declared, we may adjust the charge before departure and will notify you of any change before collecting the balance due.

4.2 Payment methods

We accept cash, mobile money, bank transfer, card payment, and pay on delivery, subject to availability for your route and agreement with your IntlCargopost agent. Where payment is due before departure, the shipment will not be dispatched until payment terms are satisfied.

4.3 Late or failed payment

We may hold a shipment at origin, apply storage fees, or, after reasonable notice, treat a booking as cancelled if payment is not received within the agreed timeframe.

4.4 Taxes & duties

Freight charges do not include customs duties, import taxes, or other government levies, which remain the responsibility of the customer or recipient as described in Section 5.

5. Customs & international shipments

5.1 Customs compliance

International shipments may be inspected, held, or subject to duties and taxes by customs authorities in the origin or destination country. You are responsible for declaring the true contents and value of every shipment and for ensuring the goods are legal to export and import.

5.2 Import/export regulations

You are responsible for complying with all applicable import, export, and trade regulations. We may refuse, hold, or return any shipment that we reasonably believe does not comply with these regulations.

5.3 Customs-related delays

We are not liable for delays, additional charges, seizure, or denied entry arising from customs inspection or from goods that are prohibited, restricted, or undocumented, consistent with Section 11 of our Refund and Returns Policy.

6. Insurance & liability

6.1 Optional insurance

Shipping insurance is optional and must be purchased at the time of booking. Full terms are described on our Insurance page. Insured shipments are assessed against their declared value; uninsured shipments are subject to the standard liability limit in Section 6.2.

6.2 Standard liability

For shipments without additional insurance, our liability for loss or damage is limited to the lesser of the goods' declared value or a standard liability of XAF 5,000 per kilogram, up to a maximum of XAF 250,000 per shipment.

6.3 Exclusions

We are not liable for loss or damage caused by the inherent nature of the goods, inadequate packaging by the sender, prohibited or undeclared items, customs seizure, or events described in Section 12 of our Refund and Returns Policy (force majeure). Claims for damaged, missing, or lost shipments must be filed within the windows and process described in that Policy.

7. Proprietary rights

7.1 Ownership

The IntlCargopost website, tracking portal, branding, and all associated software, design, and content are owned by IntlCargopost or our licensors and are protected by applicable intellectual property laws.

7.2 Limited license

We grant you a limited, non-exclusive, non-transferable licence to access and use the Services for their intended purpose — booking, paying for, and tracking your own shipments. No other rights are granted.

7.3 Trademarks

“IntlCargopost” and our logo are trademarks of IntlCargopost Transport Inc. You may not use them without our prior written consent.

8. Confidentiality & data protection

8.1 Confidential information

Each party agrees to keep confidential any non-public information received from the other party in connection with the Services, and to use it only for the purpose of fulfilling this agreement.

8.2 Personal data

We collect and process personal data (such as names, addresses, phone numbers, and email addresses) to create bookings, generate tracking codes and PINs, process payments, and communicate with you about your shipments. We do not sell your personal data to third parties.

8.3 Data security

We take reasonable technical and organisational measures to protect your data, including PIN-protected access to shipment tracking. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Warranties & disclaimers

9.1 Services provided “as is”

The Services are provided on an “as is” and “as available” basis. We do not warrant that the website or tracking portal will be uninterrupted, error-free, or free of viruses or other harmful components.

9.2 No guarantee of exact timing

Estimated delivery times are estimates, not guarantees. We do not warrant that any shipment will arrive by a specific date or time, for the reasons described in Section 12 of our Refund and Returns Policy.

9.3 Third-party carriers

Where a shipment is carried in part by a third-party airline, shipping line, road haulier, or rail operator, that Carrier's own terms and liability limits may also apply to that leg of the journey.

10. Limitation of liability

To the maximum extent permitted by law, IntlCargopost is not liable for indirect, incidental, special, or consequential damages, including lost profits, lost business, or contractual penalties, arising from your use of the Services or from a delayed, damaged, or lost shipment, beyond the compensation described in Section 6.2 or under any insurance purchased for the shipment. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

11. Term & termination

11.1 Term

These Terms apply from your first use of the Services and continue to apply to every subsequent shipment or use of the tracking portal, unless terminated as described below.

11.2 Termination for cause

We may suspend or terminate your access to the Services, with or without notice, if we reasonably believe you have violated these Terms, engaged in fraudulent activity, or tendered prohibited items for shipment.

11.3 Effect of termination

Termination does not affect any shipment already in progress or any rights or obligations that accrued before termination, including payment obligations and claims handling under our Refund and Returns Policy.

12. Governing law & jurisdiction

These Terms are governed by the laws of the Republic of Cameroon, without regard to conflict-of-law principles. Subject to Section 15 of our Refund and Returns Policy(disputes & escalation), the courts of Douala, Cameroon have exclusive jurisdiction over any dispute arising from these Terms or the Services, except where mandatory local law grants jurisdiction elsewhere.

13. General provisions

13.1 Entire agreement

These Terms, together with our Refund and Returns Policy and any specific terms agreed in writing for a particular shipment, constitute the entire agreement between you and IntlCargopost regarding the Services.

13.2 Severability

If any provision of these Terms is found unenforceable, the remaining provisions continue in full force and effect.

13.3 Amendments

We may update these Terms from time to time. The “last updated” date at the top of this page shows when it was last revised. Continued use of the Services after an update constitutes acceptance of the revised Terms.

13.4 Notices

Notices to you will be sent to the email address provided at booking. Notices to us should be sent using the contact details below.